There are some simple things you can do with your people to ensure that they start to trust you. As a letter from Mike Emmott of the Chartered Institute of Personnel and Development in the UK says, in April 2005's UK Management Today says:-

1. Keep Your Promises
   If you can't keep a promise, then don't make it in the first place - it is a big negative emotion being let down in this way.

2. Never Tell Lies
   Why would you? And if you have to, it's much, much more about you. Your people will really lose faith in you fast.

3. Keep Confidences
   Sometimes people will tell you things that they don't want broadcast - they need you to hear them sometimes. But keep it to yourself. Do not be the instigator of gossip and rumour.

4. Communicate as Fully as Possible
   Keep as little from your people as you can. Communicate as openly as possible. Sometimes you have to hold some information back - it happens, but think really carefully about it.

5. Have No Favourites
   Treat all of your people equally and show no favourites. I know this is tough - I found it tough, but it needs to be right. Have agreed principles and standards that everyone works to - sorry, but no exceptions.

6. Challenge the Behaviour - Not the Person
   People make mistakes, do things wrong and need to be told. It's the thing they did, not the person they are. "You're useless", is not a good way to build trust, but, "That wasn't what I would expect of you usually, tell me more about what happened", works better.

7. Follow Through
   If you say you are going to do something. Do it! Your people will love that you do what you say (or apologise at least if you find you can't). And it sets a great example.

8. Listen Attentively
   There's a whole piece about this, but safe to say if you don't pay attention to people fully, they will not trust you. It's rude and it diminishes the relationship.

9. Forgive Mistakes
   Be generous. It is a value-creating action. People hate to get things wrong - they expect a 'bollocking' (as they say!). Help them with a learning from the mistake. "What might you do next time?", is far more valuable.

10. Don't Talk Behind Backs
    If you do this with anyone, they will always wonder what you say about them when they aren't there - and what are they saying about you - it's a bad habit.

Building trust is vital if you, your people and your business are going to excel. Working on it is just a discipline. These points will help you.

Martin Haworth

Thanks for taking a look at me! I work with people to help them realise their potential and make the most of their life. I also help managers to get the very best from their people, to make their businesses, teams, departments, whatever, to be successful.

Usually this is through my 'Coaching Managers to Coach' workshops, delivered worldwide, which includes experiential and hot-seat coaching for all participants - a great, fun learning experience. Click the big green link panel on any of the website pages!

There are over 1000 hints and tips, and that doesn't include the blog, which is updated pretty well daily, if not more often!

With a background in team management of groups from 6-300 and a great ICF coaching accreditation, I reckon I'm almost unique in my experience and training to make this work for you.

So take a look, checkout my other articles and maybe even set the blog page as a favourite:-) And, you know, if you want to get in touch, give me a call. I'll talk about almost anything, but I love helping people make the best of their workplace. Or e-mail me through the contact page on the site.

Ooops, I nearly forgot, I do manager soft-skills analysis with a programme called 'Intercept' and if you just want some one-to-one business coaching, I do that too. There's also a button on the navigation bar on the website pages for that too.

Fees, well, let me see, can I say that we can work something out? That's the way I work.

Thanks for happening by!

Martin

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